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Return Policy

Fasel and Sons will gladly accept returns or exchanges on most product within 14 days of purchase with a store receipt. Refunds will be issued in the original form of payment. If the original form of payment is unavailable (such as pre-paid credit gift cards), or in the case of a lost receipt, a store credit will be issued. 

Items must be in their original packaging (if applicable) and be in re-sellable condition. 

Certain limitations may apply.

We do not accept returns on: gift cards, items damaged from misuse, services performed, non-sealed chemicals, custom planters, or clearance items (items marked down 50% or more).

Plant Material

Returns or exchanges will be allowed within 7 days of purchase.

Items must be in re-sellable condition. Dead or neglected plant material will not be accepted.

Sod

Returns or exchanges will be allowed within 24 hours of purchase.

Due to the perishable nature of fresh cut sod, returns will only be accepted if made within 24 hours of purchase. Damaged rolls will not be accepted.

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